A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
A transaction that is not authorized by a customer is referred to as fraudulent. A fraudulent transaction can result in a chargeback. Our built-in Risk Analysis brings suspicious orders to our attention so we can investigate them.
We investigate suspicious orders in several ways.
If you have an issue with a charge on your credit card, then contact your bank and dispute the charge. The bank will then make a chargeback or inquiry.
You might dispute a charge for a variety of reasons. For example, you might not remember making a purchase, or you might feel that the product received was not what you expected.
This is the typical process for an inquiry:
Shop Smart believes in the security and protection of its customers and wants you to feel safe while shopping with us.